Rede Sonora Customer Support Hub - Get Help with Broadcasting Services

Need Assistance?

We understand that smooth broadcasting and audio production are critical to your operations. That's why Rede Sonora offers multiple convenient channels for you to reach out and get the support you need, promptly and efficiently. Choose the method that best suits the urgency and nature of your inquiry.

Call Us

For immediate concerns or complex issues, speaking directly with a support representative is often the quickest way to find a resolution. Our team is ready to assist you during business hours.

(31) 3224-5678

Email Support

For non-urgent questions, detailed explanations, or to submit documentation related to your service request, email is an excellent option. We aim to respond to all email inquiries within one business day.

info@

Live Chat

Need real-time assistance but prefer typing? Our live chat feature connects you with a support agent during operational hours, perfect for quick questions or initial troubleshooting steps.

If your inquiry is detailed and doesn't require immediate real-time interaction, submitting a message through our dedicated contact form below can help us gather all necessary information upfront to route your request to the right expert efficiently.

Go to Contact Form

Frequently Asked Questions

Below are answers to some of the most common questions our clients ask about Rede Sonora's services, from technical troubleshooting to service specifics. If you don't find the information you're looking for here, please don't hesitate to reach out to our support team directly.

How do I troubleshoot audio streaming issues?

Experiencing interruptions or poor quality with your audio stream? First, check your internet connection stability and speed. A weak or inconsistent connection is a common cause. Clearing your browser's cache and cookies or trying a different web browser can also resolve issues. Restarting your device and network equipment (modem/router) often helps. Ensure any firewalls or security software aren't blocking the stream. If these steps don't resolve the issue, there might be a problem on our end or a more complex technical conflict. Please contact our support team with details of the problem, including the device and browser you are using.

Person looking at a network diagram on a screen

What are the requirements for studio rental?

Renting one of Rede Sonora's professional studios in Belo Horizonte requires advance booking to ensure availability. We have specific guidelines regarding usage, equipment handling, and session protocols to maintain the quality and integrity of our facilities. Details on available studio configurations, booking procedures, rates, and technical specifications are provided on our dedicated studio rental information page [Link Placeholder]. We recommend reviewing these requirements thoroughly before booking. For specific needs, customized arrangements, or to schedule a visit, please contact our studio management team directly via phone or email.

Empty professional recording studio setup

How can I get support for my radio advertising campaign?

Our advertising sales team is dedicated to supporting your campaign's success on Rede Sonora platforms. If you are an existing advertising client with an ongoing campaign, the fastest way to receive support is to contact your assigned account manager directly. They are most familiar with your campaign's goals, structure, and status. For general inquiries regarding advertising, starting a new campaign, or if you are unsure who your account manager is, please email our advertising support team at [Specific Advertising Email Placeholder] or use the general contact form, specifying 'Advertising Inquiry' in the subject. Providing your company name and campaign ID (if applicable) will help us assist you more efficiently.

Where can I find technical specifications for digital radio streaming?

Comprehensive technical specifications, integration guides, recommended audio formats, encoding standards, and best practices for setting up and managing your digital radio stream through Rede Sonora are primarily located within our Knowledge Base. We have detailed articles covering various streaming technologies and common setups. Please navigate to the Knowledge Base section below and look for categories related to 'Digital Streaming' or 'Technical Guides.' If you have specific technical questions that are not addressed in the documentation, or require assistance with a complex setup, our technical support specialists are available to provide expert guidance.

Abstract technical diagram or code on a screen

Knowledge Base & Resources

Empower yourself with our extensive library of articles, tutorials, and documentation designed for self-service support. The Rede Sonora Knowledge Base is constantly updated with valuable information to help you master our services, troubleshoot common issues, and optimize your broadcasting and audio production workflows. Browse by category or use the search function within the knowledge base itself.

Radio Programming Guides

Dive into our guides covering everything from content ideation and scriptwriting to scheduling, audience engagement, and regulatory compliance for radio programming in Brazil. Learn how to craft compelling broadcasts.

Browse Articles

Audio Engineering Tutorials

Enhance your sound production skills with tutorials on mixing, mastering, using digital audio workstations (DAWs), microphone techniques, noise reduction, and ensuring crystal-clear audio quality.

Explore Tutorials

Digital Streaming Guide

Access comprehensive documentation on setting up, managing, and optimizing your digital radio stream for online audiences. Includes technical specifications, encoder configurations, and troubleshooting tips.

Read Documentation

Submit Your Inquiry

For detailed questions, non-urgent technical issues, or service-specific inquiries, please use the form below. Providing comprehensive information here helps us understand your needs thoroughly and connect you with the most qualified member of our support team, ensuring a faster and more accurate response. We appreciate you taking the time to provide details.

Full Name*

Email Address*

Phone Number (Optional)

Subject*

Service Related To*

Your Message*

Professional support team members working together

Committed to Your Success

At Rede Sonora, our dedicated support team is more than just a help desk; they are your partners in broadcasting and media production success. With deep expertise across all our services – from the intricacies of radio programming and audio engineering to the technical demands of live broadcasts and digital streaming – our professionals are equipped to handle your challenges. We pride ourselves on being responsive, knowledgeable, and proactive in addressing your needs.

Understanding the fast-paced nature of the media industry in Brazil, we know that timely and effective support is paramount. Our team is continuously trained on the latest technologies and best practices to ensure they can provide you with the most current and relevant solutions. We are committed to resolving your issues efficiently, minimizing downtime, and ensuring you can focus on creating compelling content for your audience.

Whether you're a seasoned broadcaster, a burgeoning podcast producer, or an advertiser seeking maximum reach, the Rede Sonora support team is here to empower you. We strive to build strong, collaborative relationships with our clients, offering not just solutions to problems but also guidance and resources to help you maximize your use of our services and achieve your strategic objectives. Your success is the ultimate measure of our effectiveness.

Welcome to Rede Sonora Support